▶ 調査レポート

インタラクティブ音声応答(IVR)システムの世界市場:市場規模・現状・予測

• 英文タイトル:Global Interactive Voice Response (IVR) Systems Market Size, Status and Forecast 2019-2025

QYResearchが調査・発行した産業分析レポートです。インタラクティブ音声応答(IVR)システムの世界市場:市場規模・現状・予測 / Global Interactive Voice Response (IVR) Systems Market Size, Status and Forecast 2019-2025 / QYR9ST03929資料のイメージです。• レポートコード:QYR9ST03929
• 出版社/出版日:QYResearch / 2019年9月2日
※2024年版があります。お問い合わせください。

• レポート形態:英文、PDF、97ページ
• 納品方法:Eメール(受注後2-3営業日)
• 産業分類:New Technology
• 販売価格(消費税別)
  Single User¥577,200 (USD3,900)▷ お問い合わせ
  Enterprise License¥1,154,400 (USD7,800)▷ お問い合わせ
• ご注文方法:お問い合わせフォーム記入又はEメールでご連絡ください。
• お支払方法:銀行振込(納品後、ご請求書送付)
レポート概要
※当調査レポートでは、インタラクティブ音声応答(IVR)システムの世界市場について調査・分析し、インタラクティブ音声応答(IVR)システムの世界市場規模、市場動向、主要企業別マーケットシェア、主要地域別市場規模、企業プロフィールなどの情報をまとめました。また、セグメント分析では、種類別(オンプレミス、クラウドベース)、用途別(ヘルスケア、ホスピタリティ、その他)、地域別(北米、ヨーロッパ、中国、日本国内、東南アジア、インド、中南米)に区分して市場規模を算出しました。


・レポートの概要
・世界のインタラクティブ音声応答(IVR)システム市場動向
・主要企業別マーケットシェア
・インタラクティブ音声応答(IVR)システムの種類別市場規模2014-2019
(オンプレミス、クラウドベース)
・インタラクティブ音声応答(IVR)システムの用途別市場規模2014-2019
(ヘルスケア、ホスピタリティ、その他)
・インタラクティブ音声応答(IVR)システムの北米市場:主要企業・種類別/用途別市場規模
・インタラクティブ音声応答(IVR)システムのヨーロッパ市場:主要企業・種類別/用途別市場規模
・インタラクティブ音声応答(IVR)システムの中国市場:主要企業・種類別/用途別市場規模
・インタラクティブ音声応答(IVR)システムの日本国内市場:主要企業・種類別/用途別市場規模
・インタラクティブ音声応答(IVR)システムの東南アジア市場:主要企業・種類別/用途別市場規模
・インタラクティブ音声応答(IVR)システムのインド市場:主要企業・種類別/用途別市場規模
・インタラクティブ音声応答(IVR)システムの中南米市場:主要企業・種類別/用途別市場規模
・主要企業のプロフィール
(Cisco Systems、Avaya、NEC、Enghouse Interactive、SAP、Aspect、West、Voxeo、Altitude Software、Genesys International、Vocalcom、Convergys、Genesys)
・インタラクティブ音声応答(IVR)システムの市場規模予測2019-2025
(種類別、用途別、地域別市場予測)
・アナリストの観点・結論
...

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.Natural language processing (NLP) is one of the leading technology that has been gaining increased adoption in the past decade of the progression of the interactive voice response (IVR) industry. NLP technology is used to analyze spoken natural language, and the IVRs supporting NLP are able to generate natural language response. This has helped in developing conversational systems. Using NLP technology, the IVR solutions have been designed to be smarter. On the other hand, IVR analytics plays an essential role in fueling the market growth, as it helps the companies to achieve customer satisfaction by capturing, tracking, and evaluating the entire call experience. IVR analytics solutions address issues such as root cause of common drop-off points and misunderstood menus and prompts, as well as customer reticence in using IVR systems. Once the issues are understood, an organization can make enhancements to its IVR solution, thereby making it easier for customers to use the self-service solution.
In 2018, the global Interactive Voice Response (IVR) Systems market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Interactive Voice Response (IVR) Systems status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Interactive Voice Response (IVR) Systems development in United States, Europe and China.

The key players covered in this study
Cisco Systems
Avaya
NEC
Enghouse Interactive
SAP
Aspect
West
Voxeo
Altitude Software
Genesys International
Vocalcom
Convergys
Genesys

Market analysis by product type
On-premises
Cloud-based

Market analysis by market
Healthcare
Hospitality
Others

Market analysis by Region
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Interactive Voice Response (IVR) Systems status, future forecast, growth opportunity, key market and key players.
To present the Interactive Voice Response (IVR) Systems development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Interactive Voice Response (IVR) Systems are as follows:
History Year: 2018-2019
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

レポート目次

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type

1.4.2 On-premises
1.4.3 Cloud-based
1.5 Market by Application
1.5.1 Global Interactive Voice Response (IVR) Systems Market Share by Application (2018-2025)
1.5.2 Healthcare
1.5.3 Hospitality
1.5.4 Others
1.6 Study Objectives
1.7 Years Considered

2 Executive Summary
2.1 Interactive Voice Response (IVR) Systems Market Size
2.2 Interactive Voice Response (IVR) Systems Growth Trends by Regions
2.2.1 Interactive Voice Response (IVR) Systems Market Size by Regions (2018-2025)
2.2.2 Interactive Voice Response (IVR) Systems Market Share by Regions (2018-2025)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Use Cases

3 Key Players
3.1 Interactive Voice Response (IVR) Systems Revenue by Manufacturers (2018-2019)
3.2 Interactive Voice Response (IVR) Systems Key Players Head office and Area Served
3.3 Key Players Interactive Voice Response (IVR) Systems Product/Solution/Service
3.4 Date of Enter into Interactive Voice Response (IVR) Systems Market
3.5 Key Players Interactive Voice Response (IVR) Systems Funding/Investment Analysis
3.6 Global Key Players Interactive Voice Response (IVR) Systems Valuation & Market Capitalization
3.7 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Interactive Voice Response (IVR) Systems Market Size by Type (2018-2025)
4.2 Global Interactive Voice Response (IVR) Systems Market Size by Application (2017-2025)

5 United States
5.1 United States Interactive Voice Response (IVR) Systems Market Size (2018-2025)
5.2 Interactive Voice Response (IVR) Systems Key Players in United States
5.3 United States Interactive Voice Response (IVR) Systems Market Size by Type
5.4 United States Interactive Voice Response (IVR) Systems Market Size by Application

6 Europe
6.1 Europe Interactive Voice Response (IVR) Systems Market Size (2018-2025)
6.2 Interactive Voice Response (IVR) Systems Key Players in Europe
6.3 Europe Interactive Voice Response (IVR) Systems Market Size by Type
6.4 Europe Interactive Voice Response (IVR) Systems Market Size by Application

7 China
7.1 China Interactive Voice Response (IVR) Systems Market Size (2018-2025)
7.2 Interactive Voice Response (IVR) Systems Key Players in China
7.3 China Interactive Voice Response (IVR) Systems Market Size by Type
7.4 China Interactive Voice Response (IVR) Systems Market Size by Application

8 Rest of World
8.1 Japan
8.1.1 Japan Interactive Voice Response (IVR) Systems Market Analysis
8.1.2 Key Players in
8.2 Southeast Asia
8.2.1 Southeast Asia Interactive Voice Response (IVR) Systems Market Analysis
8.2.2 Key Players in Southeast Asia
8.3 India
8.3.1 India Interactive Voice Response (IVR) Systems Market Analysis
8.3.2 Key Players in India

9 International Players Profiles
9.1 Cisco Systems
9.1.1 Cisco Systems Company Details
9.1.2 Company Description and Business Overview
9.1.3 Interactive Voice Response (IVR) Systems Introduction
9.1.4 Cisco Systems Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
9.1.5 Cisco Systems Recent Development
9.2 Avaya
9.2.1 Avaya Company Details
9.2.2 Company Description and Business Overview
9.2.3 Interactive Voice Response (IVR) Systems Introduction
9.2.4 Avaya Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
9.2.5 Avaya Recent Development
9.3 NEC
9.3.1 NEC Company Details
9.3.2 Company Description and Business Overview
9.3.3 Interactive Voice Response (IVR) Systems Introduction
9.3.4 NEC Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
9.3.5 NEC Recent Development
9.4 Enghouse Interactive
9.4.1 Enghouse Interactive Company Details
9.4.2 Company Description and Business Overview
9.4.3 Interactive Voice Response (IVR) Systems Introduction
9.4.4 Enghouse Interactive Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
9.4.5 Enghouse Interactive Recent Development
9.5 SAP
9.5.1 SAP Company Details
9.5.2 Company Description and Business Overview
9.5.3 Interactive Voice Response (IVR) Systems Introduction
9.5.4 SAP Revenue in Interactive Voice Response (IVR) Systems Business (2017-2018)
9.5.5 SAP Recent Development
9.6 Aspect
9.6.1 Aspect Company Details
9.6.2 Company Description and Business Overview
9.6.3 Interactive Voice Response (IVR) Systems Introduction
9.6.4 Aspect Revenue in Interactive Voice Response (IVR) Systems Business (2017-2018)
9.6.5 Aspect Recent Development
9.7 West
9.7.1 West Company Details
9.7.2 Company Description and Business Overview
9.7.3 Interactive Voice Response (IVR) Systems Introduction
9.7.4 West Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
9.7.5 West Recent Development
9.8 Voxeo
9.8.1 Voxeo Company Details
9.8.2 Company Description and Business Overview
9.8.3 Interactive Voice Response (IVR) Systems Introduction
9.8.4 Voxeo Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
9.8.5 Voxeo Recent Development
9.9 Altitude Software
9.9.1 Altitude Software Company Details
9.9.2 Company Description and Business Overview
9.9.3 Interactive Voice Response (IVR) Systems Introduction
9.9.4 Altitude Software Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
9.9.5 Altitude Software Recent Development
9.10 Genesys International
9.10.1 Genesys International Company Details
9.10.2 Company Description and Business Overview
9.10.3 Interactive Voice Response (IVR) Systems Introduction
9.10.4 Genesys International Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
9.10.5 Genesys International Recent Development
9.11 Vocalcom
9.12 Convergys
9.13 Genesys

10 Market Dynamics
10.1 Drivers
10.2 Opportunities
10.3 Challenges
10.4 Market Ecosystem
10.5 Market Value Chain Analysis

11 Key Findings in This Report

12 Appendix
12.1 Research Methodology
12.1.1 Methodology/Research Approach
12.1.1.1 Research Programs/Design
12.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
12.1.2 Data Source
12.1.2.1 Secondary Sources
12.1.2.2 Primary Sources
12.2 Disclaimer
12.3 Author Details

List of Tables and Figures

Table Interactive Voice Response (IVR) Systems Key Market Segments
Table Key Players Interactive Voice Response (IVR) Systems Covered
Table Global Interactive Voice Response (IVR) Systems Market Size Growth Rate by Type 2019-2025 (Million US$)
Figure Global Interactive Voice Response (IVR) Systems Market Size Market Share by Type 2019-2025
Figure On-premises Figures
Table Key Players of On-premises
Figure Cloud-based Figures
Table Key Players of Cloud-based
Table Global Interactive Voice Response (IVR) Systems Market Size Growth by Application 2019-2025 (Million US$)
Figure Healthcare Case Studies
Figure Hospitality Case Studies
Figure Others Case Studies
Figure Interactive Voice Response (IVR) Systems Report Years Considered
Table Global Interactive Voice Response (IVR) Systems Market Size 2018-2025 (Million US$)
Figure Global Interactive Voice Response (IVR) Systems Market Size and Growth Rate 2018-2025 (Million US$)
Table Global Interactive Voice Response (IVR) Systems Market Size by Regions 2019-2025 (Million US$)
Table Global Interactive Voice Response (IVR) Systems Market Size by Regions 2018-2025 (Million US$)
Table Global Interactive Voice Response (IVR) Systems Market Share by Regions 2014-2019
Figure Global Interactive Voice Response (IVR) Systems Market Share by Regions 2018-2025
Figure Global Interactive Voice Response (IVR) Systems Market Share by Regions 2019-2025
Table Market Top Trends
Table Global Interactive Voice Response (IVR) Systems Revenue by Manufacturers (2018-2019) (Million US$)
Table Global Interactive Voice Response (IVR) Systems Market Share by Manufacturers (2018-2019)
Figure Global Interactive Voice Response (IVR) Systems Market Share by Manufacturers in 2019
Table Global Key Players Interactive Voice Response (IVR) Systems Funding/Investment Analysis (Million US$)
Table Global Key Players Interactive Voice Response (IVR) Systems Valuation & Market Capitalization (Million US$)
Table Mergers & Acquisitions, Expansion Plans
Table Global Interactive Voice Response (IVR) Systems Market Size by Type (2018-2025) (Million US$)
Table Global Interactive Voice Response (IVR) Systems Market Share by Type (2018-2025)
Figure Global Interactive Voice Response (IVR) Systems Market Size Share by Type (2018-2025)
Table Global Interactive Voice Response (IVR) Systems Market Size by Application (2018-2025) (Million US$)
Table Global Interactive Voice Response (IVR) Systems Market Size Share by Application (2018-2025)
Figure Global Interactive Voice Response (IVR) Systems Market Size Market Share by Application (2018-2025)
Figure Global Interactive Voice Response (IVR) Systems Revenue Market Share by Application in 2018
Figure United States Interactive Voice Response (IVR) Systems Market Size 2018-2025 (Million US$)
Table United States Key Players Interactive Voice Response (IVR) Systems Revenue (2018-2019) (Million US$)
Table United States Key Players Interactive Voice Response (IVR) Systems Market Share (2018-2019)
Table United States Interactive Voice Response (IVR) Systems Market Size by Type (2018-2025) (Million US$)
Table United States Interactive Voice Response (IVR) Systems Market Share by Type (2018-2025)
Table United States Interactive Voice Response (IVR) Systems Market Size by Application (2018-2025) (Million US$)
Table United States Interactive Voice Response (IVR) Systems Market Share by Application (2018-2025)
Figure Europe Interactive Voice Response (IVR) Systems Market Size 2018-2025 (Million US$)
Table Europe Key Players Interactive Voice Response (IVR) Systems Revenue (2018-2019) (Million US$)
Table Europe Key Players Interactive Voice Response (IVR) Systems Market Share (2018-2019)
Table Europe Interactive Voice Response (IVR) Systems Market Size by Type (2018-2025) (Million US$)
Table Europe Interactive Voice Response (IVR) Systems Market Share by Type (2018-2025)
Table Europe Interactive Voice Response (IVR) Systems Market Size by Application (2018-2025) (Million US$)
Table Europe Interactive Voice Response (IVR) Systems Market Share by Application (2018-2025)
Figure China Interactive Voice Response (IVR) Systems Market Size 2018-2025 (Million US$)
Table China Key Players Interactive Voice Response (IVR) Systems Revenue (2018-2019) (Million US$)
Table China Key Players Interactive Voice Response (IVR) Systems Market Share (2018-2019)
Table China Interactive Voice Response (IVR) Systems Market Size by Type (2018-2025) (Million US$)
Table China Interactive Voice Response (IVR) Systems Market Share by Type (2018-2025)
Table China Interactive Voice Response (IVR) Systems Market Size by Application (2018-2025) (Million US$)
Table China Interactive Voice Response (IVR) Systems Market Share by Application (2018-2025)
Figure Market Size in Japan Interactive Voice Response (IVR) Systems 2018-2025 (Million US$)
Figure Market Size in Southeast Asia Interactive Voice Response (IVR) Systems 2018-2025 (Million US$)
Figure Market Size in India Interactive Voice Response (IVR) Systems 2018-2025 (Million US$)
Table Cisco Systems Company Details
Table Cisco Systems Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
Table Cisco Systems Recent Development
Table Avaya Company Details
Table Avaya Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
Table Avaya Recent Development
Table NEC Company Details
Table NEC Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
Table NEC Recent Development
Table Enghouse Interactive Company Details
Table Enghouse Interactive Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
Table Enghouse Interactive Recent Development
Table SAP Company Details
Table SAP Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
Table SAP Recent Development
Table Aspect Company Details
Table Aspect Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
Table Aspect Recent Development
Table West Company Details
Table West Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
Table West Recent Development
Table Voxeo Company Details
Table Voxeo Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
Table Voxeo Recent Development
Table Altitude Software Company Details
Table Altitude Software Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
Table Altitude Software Recent Development
Table Genesys International Company Details
Table Genesys International Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
Table Genesys International Recent Development
Table Vocalcom Company Details
Table Convergys Company Details
Table Genesys Company Details
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources